• Step 1: TALK ABOUT IT

    Offer a brief introduction for what design you need,metal type,ring size, color,moissanite shape ect.

  • Step 2:GET A QUOTE

    We will offer estimate price. After confirm the order,then we start working on CAD drawing,and show within 3days.

  • Step 3:FINISH PRODUCTION

    After confirm CAD, production time around 7-8 days.Videos are provided for double confirmation before ship out.

Frequently Asked Questions

Customer Care FAQ's

Why all the product links no price?

Because we are factory based brand mainly served brands and wholesalers. We offer EXW price (First-hand Price), which makes price cheaper than retail price a lot. Different ring sizes and gold weight turn out to be different price.

What is the cooperation procedure?

We have ready design and custom business. 80% deposit is needed, 20% balance based on final price.

Ready Design:

Ready design means there's have ready CAD file, with easy change about carat and ring size ect can be put into prodcution. Once you confirm the order, production time is only around 7-9 working days.

Custom Design:

1. Please share reference pictures and describe what you need.

2. We will offer you estimate quote, if confirm to make then 80% is needed before set 3D drawing.

3. CAD file will be finished within 3days, after your confirmation then we will set into production.

4. Usually it takes just 8-11 working days can finished and ship out before you confirm the item.

What's the payment method?

We can do transaction via our alibaba online store or Western Union, PayPal( 4% transcation fee), or via bank transfer(Accept USD & HKD).

70% deposit is needed to confirm the order, and 30% balance before shipment.

Except for moissanite, Do you offer natural diamonds and any other gemstone?

Yes. We have small natural diamonds. For gemstones or semi precious stones, or lab grown sapphire we have cooperative local gem supplier.

Moissanite is our branch business, so we are professional on customizing big carats and colorful moissanite.

Does the product free shipping?

Nope. Instead of rasing toal fee and make all the orders free shipping, we decide to make the price more transparent.

Since shipping cost is differ from different countries,there still has even cheaper delivery method, just takes more time. We usually go by FedEx, which is the most efficient way, here are some price reference:(under 500g parcel)

USA:33-35USD (6-8 working days), cheaper way is around 25USD (10-13 working days )

Asia:24-33USD(2-6 working days)

Africa:33-39USD(5-7 working days)

AU: 33USD (5-7 working days)

What is the after-sales policy?

Every piece of jewelry we create is 100% custom, and most of our moissanite and gemstones are made specifically for each piece on our customers' behalf, which means we can’t take items back and put them in stock for another customer.

Because of that, we don't accept returns, or offer refunds or cancellations, after you've paid to secure your stone(s), or after you've accepted your final proposal to begin production, whichever comes first.

 

Don’t worry, we know that when it comes to the fine jewelry you design with us, pretty close doesn’t cut it! If you aren’t thrilled with your Custom Made jewelry, we’ll modify or remake it at no additional charge.

Will there comes a Jewelry box?

Yes. In order to give truly product value to our customers, instead of using over luxury gift box, we will offer PE Jewelry box, which can protect the Jewelry safe and sound through long way transportation, yet cost effective. (Concat customer service to see what packaging looks like.)

Do you have any physical store?

As a Jewelry factory, we are mainly face wholesalers and brands, not for end customers. Therefore, there's no need to have a physical store. Warmly welcome to visit our factory and see how is our Jewelry made. (Detail location please kindly click Contact Us)

How long will it takes to get my product?

Ready design made to order only around 8-10 working days. Custom design around 9-13 working days. (Based on 3D model confirmation)

Solid 18K Ring Production Real Shoot

Ready Design

  • From The Factory

    When you buy from us you do not pay for any middlemen – you buy from the top of the manufacturing and marketing chains.

  • Quality & Efficiency

    Ready design just takes 5-7 working days. Customer's private design and production under 8-10 working days.

  • Excellent Moissanite

    Moissanite is our own branch business, we can customize all kinds of carat, shape and color which are alive with light and fire.